53% of online shoppers abandon their carts for lack of instant answers. If you’re into eCommerce or retail, that puts you in a more challenging position. This means that more often than not, they won’t get an answer when they want it. Your customers will have to wait for you to get around to answering their questions.
However, even if you have a limited customer base, there is still one major problem with manually answering every question - the lack of speed. But as your business grows, handling customer support will become harder. If you have a very small clientele, you might be able to survive by manually responding to each message. WhatsApp business chatbots run over the WhatsApp Business API to intelligently engage with your customers, employees, students, and other types of users, without any need for human intervention. You can use them to answer customer questions about your products and services, share content, drive sales, and send notifications regarding orders, payments, shipping, etc. Engati's WhatsApp chatbots use AI and our proprietary NLP (Natural Language Processing) engine to intelligently interact with your customers.
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